Account Receivable Specialist

 

As a $100M+ full-service commercial air conditioning company, Hill York provides design build solutions, new construction, system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities such as condos, offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida.

 

Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

Hill York seeks a driven and detail-oriented Accounts Receivable Specialist to join our team. This role is a key player in maintaining healthy cash flow and strong customer relationships for Hill York. The AR specialist takes ownership of their accounts, prioritizes effectively, and makes impactful collection calls that drive results. They are responsible for ensuring timely receipt of payment, managing disputes through collaboration with internal teams, and proactively monitoring accounts to prevent significant aging. A successful Accounts Receivable Specialist will keep receivables current, minimize aging balances, and ensure accurate records.

• Take full ownership of assigned accounts to ensure timely receipt of payments, including managing the dispute process and working with internal teams for quick resolution.
• Make meaningful and productive collection calls, ensuring each call results in a clear action item (payment commitment, resolution of discrepancy, etc.)
• Contact customers using the most effective communication method for each account (phone, email, etc.) to achieve results, ensuring outreach occurs before payment is due and continuing follow-up until resolution.
• Proactively monitor accounts receivable aging reports using provided tools and strategically contact customers to prevent significant aging.
• Prioritize accounts to maximize collection efficiency and reduce aging balances.
• Raise issues promptly and communicate potential problems to management so they can be reviewed and resolved quickly.
• Maintain accurate and detailed notes within the ERP system, including last contact dates, payment status, and follow up dates.
• Ensure follow-up commitments are tracked and acted upon immediately if payment is not received as promised.
• Follow up on calls, send notices and statements, and advise on potential risks, or recommend outside collections.
• Investigate and resolve billing discrepancies or disputes promptly, following the proper escalation procedures.
• Apply credits, reconcile accounts, and process all payment types (ACH, checks, credit cards) accurately in the ERP system.
• Manage delinquent accounts and take ownership of assigned accounts, including supporting additional accounts as needed.
• Collaborate with internal and external departments to resolve discrepancies, investigate historical data, and correct issues such as missing checks, misapplied payments, and incorrect billings.
• Work closely with management on settlement offers, payment plans, and escalation of true issues requiring intervention.
• Ensure accuracy of all dollar amounts to be collected and maintain professional communication with customers while balancing collection objectives.
• Handle customer inquiries promptly and provide exceptional service throughout the collection process.
• Set up new customers, including D&B checks, Sunbiz validations, and ERP input, and process credit and debit memos as needed.
• Assist with special projects or other administrative tasks within the department as needed.
• Provide feedback on ways to optimize and streamline collection processes.

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• 5-7 years prior collection, cash application, credit experience.
• B2B experience preferred.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Suite, including basic Excel skills.
• Experience with an ERP system – Coins or similar.
• Strong attention to detail and organizational skills.
• Problem solving mindset for resolving discrepancies and payment issues.
•  Ability to manage multiple priorities in a fast-paced environment
• Comfortable working with deadlines and meeting collection targets.
• Familiarity with payment processing systems and bank portals.
• Must be able to work in the office every day to ensure timely access to physical payment processing, secure handling of checks, and immediate collaboration with internal departments for issue resolution.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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