HVAC Account Manager (EMS)

 

EMCOR Mechanical Services (EMS) companies provide mechanical, automation, and energy solutions, as well as a range of other professional services. From healthcare and education to technology, transportation, retail, government, and more, EMS companies operate in a wide array of environments.

 

 

About Us:  EMCOR Mechanical Services, Inc.(EMS) is part of EMCOR Group, Inc. (NYSE:EME), a Fortune 500®  leader in mechanical and electrical construction, industrial and energy infrastructure, and building services for a diverse range of businesses. EMS is a nationwide group of 28+ operating companies and over 5,800 employees. EMCOR Mechanical Services, Inc. is at work in virtually every market across the country.  With offices nationwide, EMCOR Mechanical Services (EMS) companies are some of the best equipped, most highly certified mechanical construction organizations in their local markets. From healthcare and education to technology, transportation, retail, government, and more, you’ll find EMS companies operating in a wide array of environments. 

 

 Job Title:    HVAC Account Manager (EMS)

 

Job Summary: EMCOR Mechanical Services has an opportunity for a  HVAC Account Manager in Norristown, PA.  Ability to travel up to 50% is required. This is a hybrid role

 

 

This position is accountable for the overall performance and customer relationship of assigned accounts. This includes, but is not limited to, customer retention, meeting customer Key Performance Indicators (KPI’s), achieving/exceeding revenue and margin targets, maintaining and improving client satisfaction and account expansion.

 

In conjunction with the General Manager and VP, this position will help develop and execute strategic direction and be accountable for account implementation. Account Managers provide leadership and work in partnership with internal stakeholders (Sales, Field, Operations, Procurement, and Finance) to ensure all services are completed in accordance with contractual requirements and all customer and service provider issues are addressed in a timely manner. Must be able to travel up to 50% of the time and have strong HVAC skills, financial acumen, communication skills and analytical abilities.

This position will be responsible for managing the initial accounts under the EMS HVAC National Account Team. 

 

Essential Duties and Responsibilities:

 

• Regularly meet with clients to discuss performance results, operations reviews, work management process reviews, benchmarking reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives
• Partner with EMCOR Operating Companies and communicate with them to attain account management goals.
• Collaborate with the EMCOR National HVAC Sales and Commercial Solutions Teams on continuous process improvements.
• Responsible for leading Accounts team, leader development and training for team members to include operations supervisors, and operations coordinators (Previously Facility Coordinators.)
• Drive consistent operational excellence leveraging EMS HVAC National Accounts standards.
• Create & execute appropriate plans and programs to meet and/or exceed the client objectives within the account(s).
• Set the strategic direction and implementation of business initiatives at the local/National market level.
• Establish goals and performance criteria and measurement processes to proactively manage the business.
• Responsible for cost effectiveness, consistency, quality, accuracy and compliance to business standards.
• Represent the organization including managing the business relationships as well as forging of strategic alliances throughout the nation.
• Pursue account growth opportunities; expand scope of work or service lines to improve account profitability.
• Ensure effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services
• Create a consistent operational image, implementing account wide initiatives and producing a quality product in accordance with Company standards.
• Drive continuous improvement and innovation throughout account(s).
• Lead customer retention/contract extension efforts.
• Conduct routine visits with EMCOR Operating Companies and 3rd Party Suppliers to strengthen internal relations and enhance service execution in support of our clients. 

 

 

Qualifications:

• Bachelor's degree (B. A.) from four-year college or university; MBA preferred (degree requirement waived if equivalent experience)
• Business Experience: Minimum of 5 years Facilities Management / Operations experience.
• Experience in building repair and maintenance or the HVAC trade.
• Preference to have worked in multi-site and multi-state national account operations.

• Must be able to travel up to 50% to  EMCOR offices and customer locations.

 

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  Equal Opportunity Employer/Veterans/Disabled

 

 Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. 

 

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As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.