Administrator / Coordinator

We are a full-service mechanical contractor specializing in CAD and BIM services, commercial and industrial plumbing, process piping, and commercial HVAC systems. We build, renovate, and upgrade, as well as service, maintain, and operate facilities for a full spectrum of clients.

Tucker Mechanical, Inc. - The primary responsibility of the Service Administrator/Coordinator is to perform the necessary scheduling and dispatching of field labor as well as providing administrative functions for the Residential Service Group as required by the Residential General Manager.  This position requires a dependable team player with effective communication and leadership skills who must maintain a positive and professional demeanor through any challenging situations that may arise.  This position also requires an intermediate level of computer experience, including experience of the Microsoft Office package.  Experience with the COINS accounting and scheduling systems software is a plus.

• Organize and manage the technicians’ daily work assignments.
• Answer incoming calls and emailed service requests.  Schedule and dispatch customer service calls based on criticality and priority through the service scheduling software while keeping clients updated throughout the process.
• Maintain daily, weekly, and monthly schedules of all field personnel through the service scheduling software.
• Maintain accurate customer, location and call history information within the service software.  Revise customer site information as needed.
• Maintain customer equipment files within the service module software.
• Issue purchase orders to technicians and other appropriate personnel.
• Request and process local permits as required for equipment replacement work.
• Receive, review and ensure proper coding for daily service reports/work orders from technicians. Approve weekly payroll after review for accuracy.
• Communicate with field personnel to identify new potential work opportunities.
• Effectively communicate service problems, customer complaints and labor relations problems with the Field Supervisor or Service Manager.
• Maintain time off requests and scheduling for technicians after approval from Service Manager.
• Maintain necessary phone lists and weekly on-call list, notify all parties of any adjustments or changes, including after-hours services.
• Serve as the primary administrative support for the Residential General Manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

• This position requires a minimum of a High School Diploma or Technical School certification, training or equivalent combination of a minimum of 5 years education and training.
• Initiative-taking with a strong desire to succeed and the ability to work effectively with minimal supervision.
• Ability to interact and communicate professionally with clients and members of the service team.
• Strong teamwork, communications, and customer service skills.
• Ability to work in a dynamic, collaborative environment.
• Ability to multi-task and organize work.
• Valid driver’s license and safe driving record.

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms. The employee will frequently use office tools and equipment such as computers, calculators, copy machines etc. The position requires regular mobility within the office.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will regularly work in typical office environment conditions.

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Please review our Affirmative Action Policy.

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