CI Specialist

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

We are looking for a proactive and analytical Continuous Improvement Specialist who partners with operational teams to drive operational standards and improvement, data-driven decision-making, and reliability-centered maintenance initiatives within a dynamic Integrated Facilities Management environment.

Role-specific onboarding, training, and coaching will focus on account workflows, CMMS data structures, reporting standards, continuous improvement methods, and foundational reliability practices. This development will support effective partnership with operations, maintenance teams, and CI&R leadership while maintaining the responsibilities and deliverables defined for the position.

This Specialist-level role is focused on transforming operational data into meaningful insights, clear visualizations, and actionable recommendations and projects. The position applies continuous improvement principles, data storytelling, CMMS analytics, Lean/Six Sigma concepts, and foundational reliability practices to identify trends, improve maintenance performance, support process standardization and efficiencies, and help account teams make informed business decisions.

The Continuous Improvement Specialist partners with operations, maintenance teams, account leadership, vendors, and client stakeholders to analyze work orders, asset information and history, vendors, PMs, financial and KPI data, and processes and workflows. This role is ideal for an individual with 3–8 years of experience who can connect data to operational outcomes, communicate findings clearly to both technical and non-technical audiences, and drive improvement initiatives that reduce waste, improve asset performance, create efficiencies, and strengthen customer value

• Operational Analytics & Data Storytelling
  • Analyze work order, asset, PM, vendor, SLA, financial, and operational data to identify trends, risks, outliers, and improvement opportunities.
  • Develop clear dashboards, scorecards, summaries, and visual stories that translate complex data into actionable insights.
  • Present findings in a concise, compelling format for operations, account teams, leadership, and client stakeholders.
  • Own and execute projects associated with the above.
• Continuous Improvement & Process Optimization
  • Support Lean and continuous improvement initiatives by identifying process gaps, workflow inefficiencies, recurring issues, and opportunities for standardization.
  • Assist in developing improvement plans, tracking progress, validating results, and communicating outcomes.
  • Help convert lessons learned into repeatable processes, tools, and reporting approaches
  • Execute associated actions, including developing training materials and delivering training
• Reliability & Maintenance Performance Support
  • Evaluate asset performance, PM effectiveness, reactive work trends, repeat failures, emergency work volume, high repair costs, and bad actor assets.
  • Support PM reviews, failure trend analysis (including executing root cause analysis), maintenance optimization, and repair-versus-replace recommendations.
  • Facilitate alignment between account teams, clients, and internal stakeholders to maintain data quality, process compliance, and audit readiness.
  • Apply foundational reliability principles to improve asset performance and maintenance decision-making, including preparing an annual capital expenditure (Cap Ex) planning report that identifies and prioritizes replacement recommendations based on customer and EMCOR criteria
• Cross-Functional Collaboration & Stakeholder Communication
  • Partner with operations, maintenance, account leadership, vendors, finance, procurement, technology, and client stakeholders.
  • Align data insights with business needs and operational priorities.
  • Communicate analytical findings in plain language to both technical and non-technical audiences.
  • Own and execute improvement actions and projects
• Reporting, KPI Development & Business Reviews
  • Support development, maintenance, and improvement of KPI results, reporting, operational scorecards, business review materials, and account-level performance summaries.
  • Help ensure reporting is accurate, consistent, visually clear, and tied to operational priorities.
  • Own and execute improvement actions and projects to drive improved data integrity and execution results
• Additional Responsibilities & Operational Support
  • Perform other duties as deemed necessary by Operations and CI&R leadership, including support for special projects, account initiatives, data validation efforts, and continuous improvement activities

• Bachelor’s degree in Engineering, Industrial Engineering, Business Analytics, Data Analytics, Operations Management, Facilities Management, or a related field; or an equivalent combination of education, technical training, and practical experience
• 3–8 years of experience in continuous improvement, operational analytics, facilities management, maintenance operations, reliability, manufacturing, engineering support, business intelligence, or a related environment.
• Experience analyzing operational or maintenance-related data and converting findings into recommendations.
• Experience supporting process improvement, KPI reporting, dashboard development, or performance management activities.
• CMMS platform experience preferred; Corrigo, Maximo, FEXA, or similar system experience is desirable.
• Maintenance or facilities operations experience preferred, but not required if the candidate has strong data analytics and continuous improvement experience
• Must possess a valid driver’s license. Certified Reliability Leader preferred, Lean Six Sigma Green Belt preferred; ability to achieve Green Belt certification within 12 months preferred
• Strong written and verbal command of the English language required. Must be able to communicate technical and analytical information clearly to both technical and non-technical audiences
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data cleanup, Power Query, and trend analysis.
• Experience with Power BI or similar visualization tools required or strongly preferred.
• Ability to develop dashboards, scorecards, charts, and business summaries that support data storytelling.
• Experience working with CMMS, SharePoint, Microsoft Teams, and Microsoft Power Platform tools preferred.
• Ability to interpret operational data, identify patterns, and communicate meaningful insights.
• Strong interpersonal, organizational, time management, and self-management skills.
• Proactive and able to work independently while managing multiple priorities and deadlines.
• Strong attention to detail, data accuracy, spelling, grammar, and proofreading.
• Customer-focused mindset with the ability to support internal and external stakeholder needs

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and arms, talk, and hear. The employee will frequently use a computer, keyboard, mouse, and standard office equipment for extended periods of time.
• The employee may occasionally be required to walk commercial properties, maintenance areas, construction areas, mechanical spaces, or customer sites. The employee may occasionally climb stairs, access equipment areas, review asset locations, or participate in site walks. The employee may occasionally lift and/or move items up to 25 pounds.
• Most physical demands are limited to desk-based computer work, meetings, site walks, and business travel

• The majority of work is performed in a standard office, remote, or hybrid work environment. The employee may also occasionally work in customer facilities, commercial properties, industrial environments, maintenance areas, or active job sites.
• While visiting operational sites, the employee may be exposed to moving mechanical parts, outdoor weather conditions, noise, mechanical rooms, electrical areas, construction activity, or other facility-related environments. Personal protective equipment may be required based on site conditions, including safety shoes, hard hat, eye protection, hearing protection, or other required PPE.
• The employee must follow all applicable safety requirements, customer site requirements, OSHA guidelines, and company policies. Travel is business-driven and may vary based on assigned projects, account needs, and leadership direction. Suggested travel expectation for this role is approximately 10%–25%, depending on project assignments and account support needs.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Please review our Affirmative Action Policy.

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