We specialize in providing non-core, mission critical facilities maintenance and management services to large organizations with geographically dispersed properties in various industries such as retail, restaurants, banking, telecommunications, and others with multi-location business operations.
The Part Time Seasonal Facilities Coordinator is a key contributor in the execution of USM’s customer commitments. This position is responsible for being the first point of contact for customers and suppliers, providing accurate and timely information, assisting customers and suppliers with their concerns and resolving issues when applicable, managing voicemail, and 3rd party systems. This position works in partnership with other members of the team to ensure all services issues are addressed in a timely manner based on the requirements of the customers and suppliers, and has a significant responsibility directly impacting business profitability. May require work in office or ability to work from home.
| Answers and completes inbound/outbound communications (phone, email, text, etc.) as assigned. Projects a professional and positive image of USM to all customers, suppliers and team members. Documents all notes/issues/escalations in company’s work order management system (NAS) so that they can be acted upon in a timely and accurate manner. | ||
| Manages snow tracking based on direction from Supervisor. Work load to include “in snow” service validations with contractors and/or customers, securing emergency service providers and use and update of 3rd party work order systems. May also include weather validation and follow up on scheduled reactive service. Additional duties could include special projects identified by supervisor. | ||
| Address contractor billing and payment issues as needed and escalate any problems to supervisor where there could be impact to immediate service. | ||
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Education (HS Diploma, Under/Graduate Degree, etc.) | HS Diploma. Some college preferred. |
Business Experience (prior years’ work/related experience) | Minimum 2-3 years experience working in a high volume, fast paced customer service role. |
Licenses/Certifications |
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Language Skills | Bilingual in Spanish/English (Written and Spoken), helpful. |
Technical Qualifications & Skills | Microsoft Excel & Word proficiency, Outlook. Customer Relationship Management (CRM) experience |
Strong communication and listening skills. |
Able to understand and accurately communicate customer/service provider needs. |
Able to manage telephone interactions and convey confidence while working to resolve the issue. |
Ability to thrive in a changing environment utilizing critical thinking and problem solving skills and adjust priorities to meet deadlines for customers and suppliers. |
Strong ability to build and maintain relationships with both internal and external customers to exceed customer expectations. |
Demonstrates willingness to provide feedback to management on process improvements. |
Professional, friendly demeanor with a customer- oriented attitude. |
Previous experience working with a work order management system a plus. |
Comfortable with use of Computer and Microsoft Office software. |
Work hours for this position are subject to change, notice will be provided prior to any schedule changes. Ability to work past scheduled hours if/when needed. |
Follow customer-specific policies and procedures. Handle multiple customers and take responsibility for following procedures. |
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