Service Coordinator

We provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation.

S.A. Comunale is seeking a Service Coordinator to Support the Fremont Ohio Branch. Coordinates, monitors and improves field service activities for an organization. Provides supports and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair. Ensures field services are effective and customer requirements are met. Familiar with standard concepts, practices, and procedures within the fire protection industry. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead or direct the work of others. A certain degree of creativity and latitude is required.

Include the following. Other duties may be assigned.

• Manage & Maintain customer accounts in CRM
• Prepare quotes for Sprinkler Service generated from Inspection Follow Up and/or other service work needed.
• Emergency Service calls: take calls, assess & dispatch technicians.
• Open all Work Orders & prepare paperwork/information for field staff.
• Place material orders for all approved work orders for backflows, and/or subcontract work, lifts, equipment, etc.
• Process Purchase orders
• Handle customer requests and/questions related to any services the Company offers.
• Coordinate manpower for Service department.
• Work closely with the National Accounts, Managed Accounts, Branch Service Manager, and all field personnel.
• Plan and attend Service meetings.
• Complete monthly accrual for the Service Department.
• Complete & maintain On-Call schedules for Service & Alarm Depts
• Serve as the back-up for the Service Administrative Assistant
• Billings/Payroll

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.