From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.
We are looking for a proactive and analytical Continuous Improvement Engineer to support operational improvement, data-driven decision-making, and reliability-centered maintenance initiatives within a dynamic Integrated Facilities Management environment.
This Engineer-level role is focused on transforming operational data into meaningful insights, clear visualizations, and actionable recommendations. The position applies continuous improvement principles, data storytelling, CMMS analytics, Lean/Six Sigma concepts, and foundational reliability practices to identify trends, improve maintenance performance, support process standardization, and help account teams make informed business decisions.
The Continuous Improvement Engineer partners with operations, maintenance teams, account leadership, vendors, and client stakeholders to analyze work order, asset, vendor, PM, financial, and KPI data. This role is ideal for an individual with 3–8 years of experience who can connect data to operational outcomes, communicate findings clearly to both technical and non-technical audiences, and support improvement initiatives that reduce waste, improve asset performance, and strengthen customer value.
Operational Analytics & Data Storytelling · Analyze work order, asset, PM, vendor, SLA, financial, and operational data to identify trends, risks, outliers, and improvement opportunities. · Develop clear dashboards, scorecards, summaries, and visual stories that translate complex data into actionable insights. · Present findings in a concise, compelling format for operations, account teams, leadership, and client stakeholders. |
Continuous Improvement & Process Optimization · Support Lean and continuous improvement initiatives by identifying process gaps, workflow inefficiencies, recurring issues, and opportunities for standardization. · Assist in developing improvement plans, tracking progress, validating results, and communicating outcomes. · Help convert lessons learned into repeatable processes, tools, and reporting approaches. |
Reliability & Maintenance Performance Support · Evaluate asset performance, PM effectiveness, reactive work trends, repeat failures, emergency work volume, and bad actor assets. · Support PM reviews, failure trend analysis, maintenance optimization, and repair-versus-replace recommendations. · Apply foundational reliability principles to improve asset performance and maintenance decision-making. |
Cross-Functional Collaboration & Stakeholder Communication · Partner with operations, maintenance, account leadership, vendors, finance, procurement, technology, and client stakeholders. · Align data insights with business needs and operational priorities. · Communicate analytical findings in plain language to both technical and non-technical audiences. |
Reporting, KPI Development & Business Reviews · Support development, maintenance, and improvement of KPI reporting, operational scorecards, business review materials, and account-level performance summaries. · Help ensure reporting is accurate, consistent, visually clear, and tied to operational priorities. |
Additional Responsibilities & Operational Support · Perform other duties as deemed necessary by Operations and CI&R leadership, including support for special projects, account initiatives, data validation efforts, and continuous improvement activities. |
Education | Bachelor’s degree in Engineering, Industrial Engineering, Business Analytics, Data Analytics, Operations Management, Facilities Management, or a related field; or an equivalent combination of education, technical training, and practical experience. |
Business Experience | • 3–8 years of experience in continuous improvement, operational analytics, facilities management, maintenance operations, reliability, manufacturing, engineering support, business intelligence, or a related environment. |
Licenses/Certifications | Must possess a valid driver’s license. Certified Reliability Leader preferred, Lean Six Sigma Green Belt preferred; ability to achieve Green Belt certification within 12 months preferred. |
Language Skills | Strong written and verbal command of the English language required. Must be able to communicate technical and analytical information clearly to both technical and non-technical audiences. |
Technical Qualifications & Skills | • Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data cleanup, Power Query, and trend analysis. |
Data Storytelling: Demonstrated ability to turn complex data into clear, visual, and actionable narratives that support decision-making. |
Analytical Thinking: Ability to identify trends, outliers, patterns, risks, and performance opportunities through data analysis. |
Continuous Improvement Mindset: Passionate about simplifying processes, reducing waste, improving consistency, and driving measurable operational improvement. |
Business Acumen: Ability to connect operational data to business outcomes, customer expectations, cost impact, asset performance, and service delivery. |
Problem Solving: Strong ability to investigate issues, challenge assumptions, identify root causes, and recommend practical corrective actions. |
Communication & Presentation Skills: Comfortable presenting insights, dashboards, and recommendations to operations teams, leadership, vendors, and client stakeholders. |
Technical Curiosity: Able to quickly understand operational processes, maintenance concepts, CMMS structures, and data relationships. |
Collaboration & Influence: Able to build alignment across cross-functional teams and influence action without direct authority. |
Detail Orientation: Strong attention to data accuracy, documentation quality, report formatting, and follow-through. |
Self-Management: Able to work independently in a remote or hybrid environment, prioritize competing tasks, and meet deadlines. |
Team Orientation: Shares knowledge, supports team goals, and contributes to a culture of reliability, improvement, and operational excellence. |
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and arms, talk, and hear. The employee will frequently use a computer, keyboard, mouse, and standard office equipment for extended periods of time.
The employee may occasionally be required to walk commercial properties, maintenance areas, construction areas, mechanical spaces, or customer sites. The employee may occasionally climb stairs, access equipment areas, review asset locations, or participate in site walks. The employee may occasionally lift and/or move items up to 25 pounds.
The majority of work is performed in a standard office, remote, or hybrid work environment. The employee may also occasionally work in customer facilities, commercial properties, industrial environments, maintenance areas, or active job sites.
While visiting operational sites, the employee may be exposed to moving mechanical parts, outdoor weather conditions, noise, mechanical rooms, electrical areas, construction activity, or other facility-related environments. Personal protective equipment may be required based on site conditions, including safety shoes, hard hat, eye protection, hearing protection, or other required PPE.
The employee must follow all applicable safety requirements, customer site requirements, OSHA guidelines, and company policies. Travel is business-driven and may vary based on assigned projects, account needs, and leadership direction. Suggested travel expectation for this role is approximately 10%–25%, depending on project assignments and account support needs.
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