Vendor Relations Coordinator - National Accounts

We provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation.

S.A. Comunale is seeking a Vendor Relations Coordinator. The primary function of this role is responsible for managing the compliance and performance of the vendor/sub-contractor base through monitoring current vendor capacity and performance.  This position is responsible for driving operational excellence by creating, developing and maintaining relationships within the company’s vendor base.  The employee will think and work strategically to continuously grow the revenues of the National Accounts division while maintaining profits, satisfying customers’ requirements and staying compliant within all required guidelines.

 

This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards customer service and support, quality work performance, and an understanding of the inspection and services provided by the Company. 

Include the following. Other duties may be assigned.

 

• Provide vendor support from initial activation and continue through new accounts and onboarding.
• Work with each vendor to ensure proper licensing and insurance requirements are met.
• Cultivate relationships with vendors so they understand, value and continue a relationship with S.A. Comunale.
• Work with vendors to ensure that vendor personnel are adequately trained in a timely fashion.
• Support the Account Management teams on procurement for new subcontractors.
• Perform analysis on vendor’s performance and provide recommendations to help increase their profitability.
• Project manage new vendor integrations and enhancements.
• Create and maintain vendor scorecards indicating vendor performance on KPIs.
• Hold regular Vendor Business Review sessions to help the vendors understand performance benchmarks.
• Evaluate vendor relationships and recommend termination of partnerships based on performance.
• Partner with vendors on technical questions, issues and enhancements
• Provide assistance with escalated problem resolution issues with vendors and account managers.
• Develop reporting / establish a mechanism to measure vendor performance as it relates to sales growth.
• Occasional travel to vendor sites and trade shows.

• High School Diploma or GED is required.
• 2+ years’ experience in a call center or customer service environment is required.
• 3+ years’ vendor management experience is required.
• Strong customer service skills and the ability and willingness to learn new systems and processes is required.
• Experience with Microsoft Office (i.e., Word, Excel, PowerPoint) applications is required.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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