Building Automation Systems (BAS) Service Account Manager

EMCOR Services Automated Controls is a turnkey solution provider of building automation and energy management systems for a variety of commercial, industrial, and other facilities. We specialize in designing and installing advanced automation solutions with intuitive and interactive graphical user interfaces.

EMCOR Services Automated Controls is seeking to fill a skilled Building Automation System (BAS) Service Account Manager. This role will serve as the primary engine for the departmental growth and client retention by maintaining full profit and loss responsibility for T&M jobs while ensuring all PM schedules and contractual expectations are met. This role bridges the gap between field execution and financial health by collaborating with technicians to identify upselling opportunities and generating accurate estimates for repairs found during service visits. Beyond managing day-to-day deliverables and timelines, the Service Account Manager is tasked with being the primary liaison between our team and the client – striving to build and maintain deep customer relationships, generating new sales within existing accounts, and proactively seeking out fresh avenues to expand the client base.

• Manage full P&L responsibility for assigned accounts, including the oversight of internal/external budgets and the proactive management of Accounts Receivable to ensure collections within company terms.
• Drive departmental growth by identifying upselling and cross-selling opportunities, generating new sales within existing accounts, and seeking avenues for new client acquisition.
• Coordinate with service staff to ensure prompt, accurate invoicing for contracts and projects, while meeting all client deliverables according to proposed timelines.
• Act as the primary partner for clients, focused on building and maintaining deep, long-term relationships that align with their facility goals.
• Plan and present comprehensive reports on account progress, goals and quarterly initiatives to team members and key decision-makers.

• High School diploma or equivalent; must posses a valid driver’s license and maintain a professional appearance.
• Up to 35% local travel to and from client locations.
• Proven experience in HVAC sales, HVAC account management, or related service industry leadership.
• Demonstrated ability to manage Profit and Loss (P&L) for service accounts or projects, with a strong understanding of gross margins, labor productivity, and project cost control.
• Proven track record of generating new sales within existing accounts and the ability to accurately estimate service repairs and small projects.
• Ability to manage Accounts Receivables and coordinate with clients to ensure payments are received within 75 days.
• Skilled at coordinating diverse service staff and technical teams to meet strict client deliverables, invoicing timelines, and contract obligations.
• Excellent verbal and written communicating skills with the ability to listen, present to key decision-makers, and negotiate/follow-through on complex client contracts.
• Strong ability to multi-task and effectively manage a diverse portfolio of multiple client accounts simultaneously.
• Analytical and organizational skills
• Strong communication and coaching; builds culture.
• Financial acumen and customer management.

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

 

While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site locations.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed.

 

While visiting field locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

EMCOR Services Automated Controls offers a competitive benefits package to non-union employees, including health benefits, paid time off, 401(k), tuition reimbursement, an employee assistance program, company discounts, and more.  Employees covered by a collective bargaining agreement will receive benefits as negotiated within their specific CBA and may be eligible to participate in our voluntary supplemental union benefits program.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Please review our Affirmative Action Policy.

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EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.