Facility Manager

Leadership

• Exhibits confidence in self and others

• Inspires and motivates others to perform well
• Effectively influences actions and opinions of others;
• Accepts feedback from others
• Gives appropriate recognition to others.
• Displays passion and optimism
• Inspires respect and trust
• Mobilizes others to fulfill the vision.

·         Business and Operations Planning. The Facility Manager will be responsible for ensuring alignment with client overall objectives and performance measurements.

o    Use a collaborative process to review each Service Level Agreement (SLA) and Key Performance Indicator (KPI) to document and trend performance and results.

o    This position will lead company’s specific management strategy for each location by developing a multi-year plan which includes operating and financial planning.

·         Scope Decisions. Identify best practices and KPIs that will be used to manage and evaluate performance.

o    Identify critical services that will be required, and potential consequences should these services not be carried out in accordance with the Business Plan. The Business Plan shall also include a contingency plan for each of the critical services in the event they cannot be carried out.

·         Service Level Agreements. Measuring performance is critical in our ability to continuously improve services. The FM will drive the service levels across the portfolio, working closely with the GM and key client personnel to develop specific performance metrics that are based on business strategy and operational and business requirements.

·         Monthly Reporting. The FM will analyze monthly reports to ensure strategic alignment and optimal delivery of service while also identifying key operational and financial improvement opportunities.

·         Account Review Meetings. The leadership team will regularly meet with clients to discuss performance results, operations reviews, work management process reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives.

·         Interface with client point of contacts (POCs) as needed

·         Coordinate consistent service delivery

·         Review work requests that do not meet expected operational or financial performance. Utilize findings to develop improvement opportunities within the assigned account team.

·         Responsible for putting in place appropriate plans and programs to meet and/or exceed the client objectives within the account.

·         Responsible for helping set the strategic direction and implementation of business initiatives.

·         Responsible for establishing goals and performance criteria and measurement processes to proactively manage the business.

·         Responsible for cost effectiveness, consistency, quality, accuracy and performance to business standards.

• Represent the organization including managing the business relationships as well as performance of strategic alliances and joint ventures in assigned area.

• Responsible for the strategic planning and management of current and future client locations including assessing alternatives and understanding future client requirements to ensure adequate future growth and development in assigned areas.

• Responsible for ensuring effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services

• Responsible for creating a consistent operational image, implementing account wide initiatives and producing a quality product in accordance with Company standards.

• Responsible for driving continuous improvement and innovation throughout the account.

• Responsible for ensuring high staff productivity and morale by working and ensures staffing with carefully selected people.

• Champions HR initiatives and make the function an integral part of the organization at all times
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• Responsible for creating an environment that gives team members and teams responsibility/authority to achieve goals, and then hold the team and team members accountable for accomplishing them.
  
  
• Responsible for the achievement of assigned team member’s responsibilities by providing guidance, mentoring, coaching and feedback to team members. Establish performance objectives, expectations and regular appraisals against those objectives and expectations.

• Ensure associate growth and development through mentoring and training.

Education

(HS Diploma, Under/Graduate Degree, etc.)

Bachelor's degree (B. A.) from four-year college or university; or relevant education and experience

Business Experience

     (prior years work/related experience)

Seven to Ten years related experience and/or training at a senior level in an organization managing facility operations

Licenses/Certifications

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Technical Qualifications & Skills

Experience with operations and maintenance for Corporate Commercial Space Industry is preferred.  Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across contract scope.

Facility Management, IFM experience preferred.