Help Desk Technician (DOE- F)

When military bases, national security agencies, federal buildings, healthcare facilities, and leading commercial clients in Washington D.C and across the nation need superior facility support services, we answer the call. We offer a unique combination of government experience and facilities expertise that has helped us earn a position as one of the country’s leading integrated service providers.

EMCOR Government Services is seeking a Help Desk Technician in Washington, DC.  The Helpdesk technician provides customer service and resolution to clients who submit service work orders for deficiencies in the building. This position oversees Maximo, a database for service work orders and maintenance reports. The work schedule is Monday - Friday 9:00am - 5:00pm.

 

#EGS

#LI-NS1

 

 

---

• Maintain and operate in CMMS (Maximo)
• Provide customer support to clients who schedule service work orders
• Support dispatching and administering work orders to facility personnel (mechanics, engineers, etc.)
• Maintain current work order tracker and pull data from CMMS to organize important information
• Review and examine work orders for completion and status
• Run system reports for open and completed work orders
• Manage warehouse and inventory
• Order and track materials for service tickets, PM and projects
• Attend meetings as necessary
• Complete all other assigned duties

• High school Diploma or Equivalent
• Minimum two years of experience in data base management/entry
• Proficient in data entry

• Experience with a CMMS system preferred

• Meticulous and detailed oriented
• Great communication and customer service skills
• Exceptional interpersonal skills

• Exposure to computer monitors and screens
• Sitting/ working at a desk for long periods of time.
• Able to work in a fast paced environment
• Able to work a 40 hour work week.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Please review our Affirmative Action Policy.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Compensation Range:   $24 per hour

Other Compensation:  N/A

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.