The Facility Coordinator supports daily facility operations for assigned childcare centers and serves as a primary point of contact for center directors, vendors, and internal teams. Key responsibilities include coordinating maintenance and emergency service calls, managing and tracking work orders in a CMMS system from initiation through completion, ensuring timely vendor response, providing customer follow-up, and supporting smooth day-to-day facility operations to maintain safe and functional environments.
Receive and respond to incoming calls to the LC Help Desk during designated hours, obtaining necessary information and dispatching appropriate resources within needed timeframe. |
Create and manage assigned work orders to completion; follow-up with vendor and client |
Enter, update, and maintain accurate project data within the customer portal system |
Communicate/escalate with appropriate parties (FM, customer, vendors, etc.) as needed |
Resolve third party invoices by working with the account team and Accounts Payable |
Update CMMS system with work order approvals to support internal facility managers and notify internal/external vendors of approvals. |
Support recurring services and preventative maintenance programs |
Manage additional projects as necessary |
Attend internal meetings with Facility Managers, teammates and leadership to support coordination and operational alignments. |
Other duties as assigned |
Education (HS Diploma, Under/Graduate Degree, etc.) | Highschool Diploma with equivalent experience or Associate's degree (A. A.) |
Business Experience (prior years work/related experience) | · 1-3 years of experience in facilities coordination, building operations, or related field in a fast-paced environment. · CMMS experience preferred |
Licenses/Certifications | Valid driver’s license |
Language Skills | Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. |
Technical Qualifications & Skills | · Ability to adapt to rapidly changing situations in a fast-paced environment · Flexibility to work overtime and provide holiday coverage on short notice, as needed · Self-motivated with the ability to manage multiple tasks with minimal supervision · Ability to work under pressure, make sound decisions with limited input, and determine when to escalate issues to the Facility Manager, Operations Supervisor, or Operations Manager · Strong customer service mindset with the ability to maintain a courteous and professional demeanor at all times · Punctual, reliable, and committed to a strong work ethic · Demonstrated critical thinking and problem-solving skills · Strong organizational and time-management abilities · Professional and respectful in an office environment, demonstrating courtesy and teamwork with coworkers · Ability to maintain professionalism and positive working relationships in an office setting · Proficiency in Microsoft Office applications, including Outlook, Excel, and Word
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While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move 50 pounds.
This position operates in an office environment. This role routinely uses standard office equipment such as phone, computer, photocopiers and filing cabinets.
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