This position is responsible for facilities coordination at the assigned facilities – including, but not limited to: emergency call coordination, managing work order completion, providing customer follow-up, and running operations. The ideal candidate will efficiently coordinate third party vendors and work with both internal and external customers including school directors and EMCOR facility managers.
Receive and respond to incoming calls to the LCG Help Desk during designated hours, obtaining necessary information and dispatching appropriate resources within needed timeframe. |
Create and manage assigned work orders to completion; follow-up with vendor and client |
Communicate/escalate with appropriate parties (FM, customer, vendors, etc.) as needed |
Resolve third party invoices by working with the account team and Accounts Payable |
Create and submit expense / capital approval forms to support internal facility manager’s |
Reconcile and process consolidated invoices for national account vendors |
Manage customer specific and internal specific contact information identified in the work order management system |
Manage additional projects as necessary |
Attend meetings, take notes and help plan internal / external conferences as needed |
Other duties as assigned |
Education (HS Diploma, Under/Graduate Degree, etc.) | Highschool Diploma with equivalent experience or Associate's degree (A. A.) |
Business Experience (prior years work/related experience) | 1-3 years of experience in customer service in a professional, fast-paced environment. |
Licenses/Certifications | Valid driver’s license |
Language Skills | Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. |
Technical Qualifications & Skills | Must be able to adapt to rapidly changing situations. Possess the ability to work overtime on short notice. Must be self-motivated and have the ability to handle multiple jobs with minimal supervision. Ability to work under pressure and constantly make correct decisions with limited input and determine when to escalate issues to the Facility Manager, Operations Supervisor or Operations Manager. Ability to maintain a courteous, professional demeanor at all times. Must be punctual, reliable and caring about their work ethic. Ability to critically think and problem solve. Proficiency in Microsoft Office (Outlook, Excel, Word, etc.) required. |
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