Dispatcher

We provide commercial HVAC, plumbing, sheet metal fabrication, advanced BAS and energy services to clients across Wisconsin. Our expertise extends into a full-range of industries – from healthcare and manufacturing to education, government, financial institutions, and more.

IKM Building Solutions

Job Title: Dispatcher

Location: West Allis, WI

Schedule: Full-Time | Monday – Friday 7:30am-4:00pm

FLSA Status: Non-Exempt

 

About the Role

IKM Building Solutions is seeking a Dispatcher responsible for taking applicable information from customer callers and dispatching all HVAC requests to the service technicians.

 

Key Responsibilities

• Accommodate a heavy volume of calls from customers and field service technicians.
• Efficiently dispatch all HVAC service requests to the service technicians per IKM response standards.
• Organize and dispatch service requests, including determining which calls are most critical.
• Schedule all planned and unplanned maintenance calls with customers and technicians.
• Maintain knowledge of service technician whereabouts in order to provide accurate estimate of technician arrival to the customer.
• Check in service paperwork and close completed service tickets daily.
• Generate expiring maintenance agreement list and notify all Project Managers with applicable list monthly – follow up to ensure PMA is booked prior to expiration.
• Create service tickets monthly for upcoming PMAs.
• Participate in department meetings as requested.
• Ensure accuracy of service technician time reporting and provide time sheets for payroll each Monday.
• Perform additional assignments as requested and maintains a teamwork attitude.

Qualifications

Education

• High School Diploma or GED required

Experience

• 6-12 months or dispatch/call center experience
• Knowledge of general customer service principles and practices
• Outstanding communication skills, both verbally and written

Why Join Us?

At IKM Building Solutions, we value innovation, precision, and collaboration. You’ll be part of a team that’s shaping the future of MEP design and fabrication through cutting-edge technology and expert craftsmanship.

 

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As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Please review our Affirmative Action Policy.

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EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.