Customer Service Administrator

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

The Customer Service Administrator is responsible for supporting the Local Branch, its Service Operations, and Sales Teams. They will work closely with Sales Representatives and field personnel. Tasks or support requested will include, but not be limited to, assisting with preparing bid proposals for new and existing customers and following up with open proposals. The Customer Service administrator will also complete project delivery binders, support the maintenance contract renewal process, and perform specific administrative tasks related to customer support.

• Learn and understand the COINS TI System.
• Manage Presale Report.
• Process daily Additional Work Reports.
• Generate small quotes/proposals accordingly
• Attend all maintenance contract renewal meetings
• Support the preparation of bid temps and proposals related to maintenance contracts
• Communicate with sales account managers regarding renewals being addressed
• Review, Approve, and Update Equipment Files in the COINS TI System.
• Communicate with vendors as needed to gather costs for services that need to be quoted
• Amend, adjust, change scopes, bid temps, presentation documents, etc. as required or requested.
• Prepare booking packages for work quoted and sold by CSR or as requested by management
• Present new technology and enhanced PM services when presented with an opportunity
• Report all findings, customer opinions, pictures, and results to company leadership
• Maintain constant communication with the Branch, Service, or Salesperson being supported.
• Attend and participate in sales and operational meetings
• Build a rapport with new and existing customers to maintain positive relationships and trust.
• Assist with dispatch activities as needed for additional coverage.
• Perform other tasks as assigned.

• High School Diploma or equivalent experience
• 2+ years’ experience in customer service
• Experience in HVAC is preferred
• Strong customer presentation skills and a demonstrated sales aptitude
• Strong computer skills using MS Office required.
• Competitive nature
• Reliable, self-driven, organized, articulate, and goal-oriented.
• Excellent problem-solving skills
• Ability to communicate clearly, manage time effectively, multi-task, & prioritize.
• Able to identify different types of customer personalities and adapt/respond accordingly

 

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As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Please review our Affirmative Action Policy.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Compensation Range: $27 - $29 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.