Preventive Maintenance Account Manager

We are a single-source provider for end-to-end HVAC, plumbing, mechanical, building automation, and fire protection solutions. Our service offerings include regularly scheduled maintenance, as well as one-time repairs and emergency response, while our construction team can handle the mechanical requirements of clients in a diverse range of industries.

EMCOR Services Scalise Industries is seeking a Preventive Maintenance (PM) Account Manager to manage and grow long-term service relationships across Western Pennsylvania. This role is responsible for overseeing assigned maintenance accounts, ensuring contract compliance, customer satisfaction, renewal retention, and identifying opportunities for service enhancements and project work.

 

This role includes a balance of account management, analytical value creation, and proactive business development, with clear weekly activity and reporting expectations.  This is a salary-exempt position with a base salary and incentive/commission plan.

Account Management & Customer Relations

• Serve as the primary point of contact for assigned preventive maintenance customers
• Build and maintain strong, trust-based relationships with property managers, facility managers, and building owners
• Conduct regular site visits to review performance, address concerns, and reinforce value
• Ensure customer expectations are met or exceeded in all aspects of service delivery
• Provide regular account updates and participate in weekly reporting and review calls with the General Manager

Preventive Maintenance Program Oversight

• Manage PM agreements from onboarding through renewal
• Coordinate with service operations to ensure scheduled maintenance is completed accurately and on time
• Review work order history, equipment performance, and service trends
• Proactively address recurring issues and recommend improvements
• Develop basic energy spend and equipment performance analyses to help customers understand operating costs, identify inefficiencies, and demonstrate the value of preventive maintenance

Contract Retention, Growth & Business Development

• Lead PM contract renewals, including scope reviews and pricing discussions
• Identify upsell and cross-sell opportunities including additional PM coverage, repairs, replacements, controls, and energy-related improvements
• Partner with sales and operations teams to transition identified opportunities into quoted work
• Conduct proactive outbound prospecting, including cold calling, as part of weekly activity expectations to identify new preventive maintenance opportunities

Reporting & Administrative Duties

• Maintain accurate CRM and account records
• Track renewal timelines, customer touchpoints, cold call activity, and service performance metrics
• Prepare weekly activity and pipeline reports for review with the General Manager
• Prepare basic account reviews and summaries for management as needed

Required

• Ability to travel throughout Western Pennsylvania
• Strong interpersonal and communication skills
• Excellent organizational and time-management abilities
• Comfortable working independently while remaining accountable to team objectives
• Proficiency with Microsoft Office

Preferred

• College degree preferred (business, marketing, engineering, or related field)
• Experience in HVAC, mechanical services, facilities management, or building services
• Prior account management, customer success, or service coordination experience
• Familiarity with preventive maintenance agreements and service contract models

Core Competencies

• Relationship building and customer advocacy
• Problem solving and proactive follow-through
• Comfort with proactive outreach and cold calling
• Ability to translate technical and energy-related data into clear customer value
• Accountability to activity metrics and reporting cadence

• Ability to access mechanical rooms, rooftops, and job sites as required

• Combination of office work and field visits
• Regular travel by car to customer sites

#scalise

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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