HVAC/R Service Operations Manager

We are a mechanical, electrical, and plumbing (MEP); building automation; and industrial piping contractor. Our team offers a variety of MEP and process piping services, including design-build engineering for new construction and renovation, installation and specialty construction, maintenance, and air balancing, start-up, and energy efficiency services.

DeBra-Kuempel is seeking to fill a Service Manager position in our Louisville, Kentucky location. As a Service Manager, you will lead your team of technicians by providing assistance, guidance, and training. You will have the opportunity to manage and monitor the performance of service and repair projects within the assigned account base. This is a great opportunity for the right candidate to work with an established service team and continue to assist with the growth of our business. 

DUTIES AND RESPONSIBILITIES

• Manage and monitor the performance of service and repair projects within the assigned customer accounts.
• Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair.  Must follow through and monitor performance of the service staff in meeting these technical requirements.
• Provide assistance, guidance, and training to subordinate personnel (Lead Service Technicians, Service Technicians, and Apprentices) in performing their respective assignments.
• Provide assistance/guidance to interdepartmental personnel (Dispatchers, Purchasing Agents, Administrative/Clerical Assistants) in performing their respective assignments.
• Ensure adherence to company/management policies and procedures.
• Cooperate in the management/maintenance of good customer and employee relations.
• Cooperate in the management/maintenance of proper and accurate documentation.
• Ensure personal accessibility to customers and employees.
• Provide assistance/support to Account Managers in management of new and existing accounts.
• Cooperate in the monitoring of employee performance and recommendation of personnel dismissal, reassignment, promotion, and/or additional staffing requirements.
• Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President.
• Provide technical assistance to the administrative assistant to ensure the most effective and efficient distribution of manpower.
• Provide customer repair/ replacement estimates in a timely professional manner.
• Complete Emcor’s required LMS classes.
• Be responsible for refrigerant inventory of technician’s refrigerant usage.
• Complete the service manager goals that are distributed each year.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and travel to field locations as needed.

While visiting field locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site and be an approved driver per company Fleet and Driver policy.

 

MINIMUM QUALIFICATIONS

• Working hours 7:30 a.m. to 4:30 p.m. (Additional hours as necessary).
• Minimum of a high school diploma.
• Must possess valid driver’s license and proof of insurability.
• Minimum seven (7) years experience in HVAC and Refrigeration.
• Satisfactory completion of industry aptitude test.
• EPA refrigeration certification (Universal).
• Good verbal and written communication skills.
• Team leader and team player.
• Professional appearance.
• Outstanding customer relations and satisfaction.
• Outstanding employee relations and satisfaction.
• Well-managed and maintained account base, with targeted, or better; profitability.
• Well managed and maintained documents and records.
• Consistency in operations and procedures.

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As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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