Service Dispatch & Operations Coordinator

We are a mechanical, electrical, and plumbing (MEP); building automation; and industrial piping contractor. Our team offers a variety of MEP and process piping services, including design-build engineering for new construction and renovation, installation and specialty construction, maintenance, and air balancing, start-up, and energy efficiency services.

DeBra-Kuempel is seeking to fill a Service Dispatch & Operations Coordinator position in our Louisville, KY location. The Service Coordinator position will be responsible for providing strong administrative and billing support to an account team, as well as efficiently communicating with and supporting the needs of our customers. The right person will have a strong ability to multi-task, organize, be punctual and dependable, and perform independently as needed.

DUTIES AND RESPONSIBILITIES

• Work with account manager and other team members to provide quality and timely service, correspondence, and other needs to our customers and corporate office, as required.
• Scheduling technicians as required to meet the varying needs of our customers.
• Preparing contracts for implementation, invoicing, and effectual communication within the organization to the proper team members involved.
• Provide quality administrative support, including producing and maintaining all letters, invoicing, spreadsheets, reports and other support as needed.
• Performing effectively and confidently, occasionally without supervision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and travel to field locations as needed.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

 

MINIMUM QUALIFICATIONS

To best meet the needs of our organization and customers, the right person will meet the following qualifications:

• Minimum 3-5 years of recent administrative support experience.  Minimum 2 years accounting experience preferred. 
• Knowledge/experience within a mechanical contracting firm a plus, but not required.
• Excellent proficiency in Word, Excel, PowerPoint, and other Microsoft Office software applications.  The ability and willingness to learn other software applications as required. 
• Knowledge of AIA forms, certified payroll, prevailing wage, State and Federal forms a plus, but not required.
• Strong communication and interpersonal skills, and able to interact with all levels of the organization with a positive, engaging, proactive and team-based style.
• Excellent written and verbal communication skills, team player attitude and professional appearance are a must.
• Professional appearance.
• Must possess valid driver’s license.

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As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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