Job Title: Dispatcher I
Principal Duties and Responsibilities
- Take client service calls and open jobs as needed following all proper procedures.
- Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.
- Schedule the calls along with all previously scheduled work.
- Dispatch techs on previously scheduled maintenance and service calls.
- Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.
- Order filters for monthly maintenance as needed for technician/driver pick up.
- Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting’s assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.
- Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.
- Assist new technicians in employment policies and procedures as they relate to dispatch.
- Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunch time and sick and/or vacation leave.
- In the event of a technician’s injury or accident, have employee notify Human Resources immediately and re-schedule workflow as needed.
- Take problem/complaint calls and handle appropriately or direct to Branch Manager.
- Take calls for billing/invoice questions and direct to proper personnel.
- When necessary, advise sales department of major clients’ service calls.
- Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable).
- Enter tech’s time into Coins.
- Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.
- Complete service work order and print the “pre-invoice” for Branch Manager’s review.
- Keep tracking sheet for date of requests and receipt of reports.
- Maintain certified payroll report files for each job.
Job Specifications (incl. Education requirements, minimal experience, computer skills required, etc.)
- High School Diploma or equivalent a plus.
- Previous HVAC industry experience a plus
- 1+ years customer service background required
- General computer skills including Microsoft Word and Excel
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Compensation Range: $30 - $37 per hour
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
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