EMCOR Government Services is seeking a Quality Control Manager (QCM) to lead and manage our quality control efforts supporting a major customer in the intelligence community located in Springfield, Virginia. The QCM supports a team of dedicated and talented professionals in delivering a wide range of base operations support services - such as installation and facility operations, maintenance and repair; workforce and security support; logistics support; and, project management, as well as others - for a 2.5 million square foo state of the art headquarters building, adjacent customer buildings and over 100 small satellite sites located located throughout the Washington National Capitol Region (NCR).
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*** This position is contingent upon contract award. ***
Essential Duties and Responsibilities include:
- Serves as the principal contract staff manager responsible for the overall management and implementation of internal quality and serves as the central point of contact for quality matters.
- Working closely with the client, gains an understanding of their needs and requirements and communicates them and the quality standards to the contract staff.
- Establishes and maintains an effective relationship with the customer to achieve a mutually beneficial business relationship.
- Devises ways to improve the service delivery process - from work inception through completion and acceptance - to ensure high-quality goods and services are delivered on time and within cost.
- Devises, improves, and reviews performance specifications and procedures for products or processes, and trains the contract staff to use them.
- Sets the requirements for contract logistics requirements - material, equipment, delivery, etc. - received from subcontractors and other vendors - and monitors their compliance.
- Supervises inspectors, technicians, and other staff members and provides guidance on matters of quality.
- Ensures legal obligations are followed and ensures compliance with regulatory bodies and with health and safety guidelines.
- Oversees product and service delivery procedures to identify any deviations from quality standards; recommends and/or implements corrective action such that products and services meet or exceed expectations.
- Inspects the final output, compares it to the requirements, and approves or rejects final products.
- Keeps accurate documentation and performs statistical analysis of activities and processes to improve contract performance.
- Pro-actively seeks feedback from clients, attends meetings, submits reports, and assists both internal and external auditors and inspectors.
Security Clearance Requirement: This position requires an Active Top Secret/Sensitive Compartmented Information (TS/SCI) Clearance
Qualifications:
- A minimum of 5 years of experience as a QCM in managing complex BOS operations, including a minimum of 2 years of QCM experience in facility operations, maintenance and repair
- Demonstrated knowledge and experience in Process Control, Quality Data Analysis and Statistical Sampling.
- Industry recognized certification in quality control management - e.g. Lean Six Sigma Green Belt, (LSSGB) Certified Manager of Quality Control/Organizational Excellence (CMQ/OE).
- Highly developed leadership, management, supervisory, interpersonal, analytical and communication (oral and written) skills.
- Demonstrated ability to lead in a diverse and dynamic environment with short-notice tastings and under high-pressure situations.
- Strong technical knowledge of all facilities maintenance and operations, including complex mechanical, electrical and plumbing systems, structural systems, vertical transportation and data center operations is highly desired.
- Strong technical knowledge of logistical operations, project management and workforce support is desired
- A bachelor’s degree from an accredited university in Quality Assurance, Facility Management, Construction Management, Business Administration, Engineering (Mechanical, Civil, Electrical, Structural) or another related field is desired
