Job Title: Regional Manager
Job Summary:
This position is accountable for the total performance of assigned territory for the client account portfolio. This includes, but is not limited to, hiring teammates to align with established site organization charts, ensure site teams execute standardized processes including Maintenance Daily Plan, on-site vendor management, on-site Weekly Maintenance Plan, facilitate site MBR, QBR meetings with required reporting data, create and execute Change Orders, time keeping, completion of key vendor KPI Scorecard, CMMS data entry, permit to work requirements, working with site teams to ensure work orders are executed within the established KPI’s, managing site spend within established customer budget, achieving/exceeding revenue and profit plan while driving innovation and change management to meet annual glide path savings targets, developing strategies to improve overall reliability and safety of facilities, and maintaining and improving morale, retention and productivity. The Regional Manager develops long-term relationships with the client to support the growth of the business and focuses on process improvement and development of technician skillsets. In conjunction with the Alliance Director, this position will help develop and execute strategic direction and be accountable for implementation.
Essential Duties and Responsibilities:
| Oversee Site operations within an assigned region and lead team towards continuous improvement of KPI and performance objective results delivered through self-performance and managed services. Ensure Site teams are well informed and following account best practices and processes. Ensure proper employee support levels at each site within the region. |
Lead and manage a team of 1 Regional Coordinator, 7-11 Facility Managers and applicable teams of technicians. Establish and promote an environment consistent with company values and operating culture insuring employees have skills and tools to be successful. - Provide access to staff for development, coaching and feedback - Provide regular performance feedback along with annual goals - Develop subordinates' skills and encourage growth |
Lead the company’s specific management strategy for their assigned region. Lead team to effectively deliver EFS’s range of services, ensure process adherence and take responsibility for their team’s performance. Facilitate, report out and participate in MBRs, QBRs and Annual Reviews with customers and key vendors. Ensure site invoicing, data and reporting is accurate and timely. Build relationships with customer site point of contacts (SPOCs) and applicable client central team members. |
Ensure operational execution meets or exceeds established KPI’s and customer budgets including on time work order completion, chargeability, process adherence, team development, service delivery audits and safety. |
Solicit and apply customer feedback (EFS and client). |
Foster quality focuses in others; Improve processes, products and services utilizing RCA and action plans to drive reliability & continuous improvement strategy. |
Continually work to improve leadership skills. |
Qualifications:
Education (HS Diploma, Under/Graduate Degree, etc.) | Bachelor’s Degree in relevant technical field (such as facilities management, construction management, or relevant engineering field) or equivalent combination of education and experience |
Business Experience (prior years’ work/related experience) | Minimum of 10+ years of experience leading a team with facilities maintenance, plant maintenance, or site management responsibilities required. Industrial and Head Quarter properties is preferred. |
Licenses/Certifications | OSHA 10 hour and/or 30 Hour card. BOMA, IFMA, LEED Certifications a plus CFM or FMP certification preferred |
Computer Skills | Strong computer skills using Microsoft Office, including proficiency in Excel, Word and PowerPoint. Ability to utilize Smartsheet, Power BI and other software. |
Language Skills | English |
Written and Oral Communication Skills | Ability to read and comprehend instructions including, but not limited to, safety policies and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in individual and small group situations. Ability to communicate effectively and efficiently with both management and field level employees. |
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